Patients Advice and Liaison Service (PALS) 
Page last updated: 2 September, 2009
Patient Advice and Liaison Services (PALS) is confidential and can help when you need advice, don’t know where to turn to, or have concerns about your healthcare, which includes any NHS Service;
- Queen Elizabeth Hospital Services
- GP Surgeries
- Dental Surgeries
- Opticians
- Pharmacies
- Community Services
- Mental Health Services
As a patient, relative or carer sometimes you may need to turn to someone for on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service comes in.
The local PALS team is based at The Queen Elizabeth Hospital in King’s Lynn and includes two PALS Officers plus a Travel Officer and PALS information desk which is situated at the main entrance reception. If you have any concerns, comments, suggestions or thanks please contact PALS on any of the ways listed below:
Telephone and Fax:
0800 587 4132
Calls to this number are FREE on BT Landlines within the UK. Calls from non-BT and Mobiles may be charged - check with your provider. There is a 24 hour answer machine if no-one is available, please leave a message and they will return your call as quickly as possible.
Type Talk/Minicom:
10881 0800 587 4132
Email Address:
pals@qehkl.nhs.uk
Drop-In:
Initially please visit the PALS information desk at the main entrance reception, where someone will contact a PALS Officer to see you.
Appointments:
If you would prefer an appointment please use any of the above methods to contact us and we can arrange a convenient time to meet.
Queen Elizabeth Hospital Website: http://www.qehkl.nhs.uk/PPI/PALS/index.htm (Local)
National PALS Website: http://www.pals.nhs.uk/default.aspx (National)
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